Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Trust that each and every call is answered, every lead nurtured and every customer cared for.
Professional services designed to help your business thrive and connect with customers anytime, anywhere.
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.
Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.
Australia's most flexible answering service company with solutions for small businesses to large corporations.
Highly skilled professionals with industry-specific training
Tailored greetings that match your brand and business needs
Instant alerts via email, SMS, or your preferred method
Encrypted and secure handling of all your business communications
Service available in multiple languages to serve diverse customers
Scalable solutions that grow with your business needs
Quick onboarding with seamless integration to your existing systems
Comprehensive analytics and reporting for business insights
Our staff are highly trained in different industries with bespoke solutions for multiple sectors.
Tailored solutions for growing businesses
Specialized support for medical practices
Professional medical reception services
Secure handling for financial services
Property management and real estate support
Confidential support for legal practices
Field-ready support for trades and construction
24/7 support for hospitality businesses
Technical support and IT service management
Detailed information about our services and how we can help your business.
That makes it simple for you to engage with an intriguing process that's cost-efficient. You may believe that $3 per call is quite pricey but believe of it this method, if 1 in 10 calls turns into someone hiring your company, it's most likely you'll make a lot more than the $80ish that it cost to address all those calls.
" Fantastic Workplace Environment, that is Warm, Welcoming and Varied, Facilities' are remarkable, really friendly staff that quickly end up being good friends. Safe and terrific space for businesses that are both recognized and those beginning."
A phone answering service or virtual receptionist is a model where your incoming calls can be diverted to a professional receptionist who is readily available to take those calls for you and either forward the essential calls across to you or take a message - reception services and send that message through to either you or your staff.
The average supervisor invests around 20% of their time attending to either admin jobs or attending to time squandering inbound calls - telephone answering service. With your own virtual receptionist on the team you can recover that time and focus your attention on doing what you do best, generating more customers and growing your company.
Firstly, when you register for a 7 day complimentary trial you will be assigned a regional telephone number. If you are in Sydney then that number would be a regional Sydney 02 number. As soon as you have your distinct number you will need to inform us what greeting you want our team to utilize when we address your calls.
Now that you have your greeting established you will need to tell us how you wish to get your messages. Messages can be sent out by either SMS or e-mail. If you pick to receive your message by email then there is no extra charge, if you choose SMS then there is a little additional cost per SMS.
Absolutely not. You can move as many or as few as you want. Some consumers have all of their inbound calls diverted through our answering services and let us manage the entire reception process. Other clients just send us their overflow calls when they are truly hectic. Other clients again just user us for after hours calls or calls received when their in-house receptionist is on annual leave or off on authorized leave.
Another fantastic thing about utilizing our service is that the expense of live answering is connected to the level of service. < We have a whole series of businesses using our call answer service. We are particularly popular with professional service firms like legal representatives, accountants and experts who require live answering.
In this post, we will check out the benefits of making use of a virtual receptionist service and how it can improve your organization operations. Among the main advantages of an answering service is the ability to address incoming calls effectively. A virtual receptionist can manage and answer calls on your behalf, making sure that your clients receive a prompt and professional phone action.
Let us address that call. A crucial benefit of answering services is the cost-effectiveness it uses. Employing a full-time, internal receptionist can be costly, thinking about the additional expenses related to worker benefits, training, and equipment. On the other hand, a virtual receptionist service allows you to pay just for the services you need.
One of the main advantages of a virtual receptionist service is the capability to answer inbound calls efficiently. A virtual receptionist can handle and address calls on your behalf, ensuring that your clients get a prompt and professional reaction. With a virtual receptionist, you can concentrate on your core business activities without disturbances from having to respond to continuous call.
This service focus enables you to streamline your organization operations and maximize your time to concentrate on more critical tasks. It makes sense to have each call answered immediately by our group. While we are on the phone offering info, you can be building your service and dealing with plans.
Why not register for a 7 day totally free trial and test out our service. There is definitely no responsibility to continue with live answering after the trial and you can register online on our signup page so you can sign up at a time to suit you. We are an Australia based service and comprehend business environment in Australia - phone call answering.
Addressing services handle both incoming and outbound company interactions for your company, enabling you to devote your time to other company jobs. However, finding a top quality answering service that understands your business's particular needs can be tough. Find out more + To assist you in your search for a partner, we have actually compiled this list of the leading phone answering services in Australia.
The short answer is there are no extra fees or charges! Upclose & Virtual offers a personalised phone answering service which indicates your virtual receptionist constructs a relationship with your clients and with your personnel. We provide a complimentary discovery session. There are no additional charges or charges for this service.
The information will be supplied to you so that all your calls will automatically forward through to your virtual receptionist - trouble free and immediate! Your virtual receptionist researches your business website and discusses your business requirements to guarantee that they are prepared to answer your calls with a sound working understanding of your organization - there's no robotic script reading! If you have visit booking software application your receptionist will acquaint themselves with the programs that you use - we are versatile to your requirements! Your virtual receptionist will set up your after hours message bank after receiving guidance from you about the content that you would like on the message - its all about you and your choices! Your virtual receptionist will prepare in-depth notes of your company requirements so that in the occasion that they are away their 'back up friend' can handle your calls - we have you covered!.
If you have any questions or want to understand about our packages, talk to one of our team today.
Bonus calls are billed at $3. 45 per call. At Virtual Head office most of our organization is with long term customers and that's because there is no pressure. We want to be your live answering service partner in the call management cycle. We want your small business to prosper since that also suggests we are a success.
These days there are lots of answering services entering the market and trying to use actually low answering service charges, however there is no worth in choosing the least expensive answering service plan if the receptionists are based upon the other side of the world and the business has no experience - business call answering service - call answering services.
Expert communication is a vital function for any business enterprise, especially throughout major modification. Your personnel may be spread across the city, some working from house, some in the HQ, but your customers won't be interested in how you've structured your labor force, they just desire a real person to answer their call.
Ready to transform your business communications? Contact us now for a free consultation.
1-800-VIRTUAL
info@virtualreceptionist.com
Available 24/7 on our website